Privacy Policy for Vocal Harmony Centre

At Vocal Harmony Centre, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how our online platform, "Vocal Harmony Centre", collects, uses, discloses, and protects your information when you visit our site or use our services. We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws.

1. Information We Collect

We collect various types of information in connection with the services we provide, which include vocal therapy, voice massage, steam inhalation sessions, vocal cord assessment, performance recovery treatments, vocal coaching for health, relaxation techniques for voice, and workshops on vocal care.

• Personal Identifiable Information (PII): This includes information you directly provide to us, such as your name, contact details (e.g., postal address), and payment information when you book an appointment, register for a workshop, or communicate with us.
• Health Information (Special Categories of Personal Data): Given the nature of our services, we may collect sensitive health-related data, including medical history relevant to your vocal health, current vocal symptoms, assessment results, and progress notes during therapy. This data is collected with your explicit consent and is essential for providing effective and safe vocal healthcare services.
• Usage Data: We may automatically collect information about how you access and use our online platform. This Usage Data may include your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2. How We Use Your Information

Vocal Harmony Centre uses the collected data for various purposes, primarily to provide and improve our services to you:

• To provide and maintain our services, including scheduling and conducting appointments.
• To deliver personalized vocal therapy, coaching, and other health-related treatments.
• To process transactions and manage your bookings.
• To communicate with you regarding your appointments, services, or inquiries.
• To improve and optimize our services and online platform.
• To comply with legal obligations and regulatory requirements.
• For internal administrative purposes, such as record-keeping and auditing.

3. Legal Basis for Processing Your Information (GDPR)

We process your personal data based on the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., booking an appointment).
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Vocal Harmony Centre, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Vocal Harmony Centre is subject (e.g., maintaining health records as required by law).
• Explicit Consent: For the processing of special categories of personal data (health information), we rely on your explicit consent. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

4. Sharing Your Information

We do not sell your personal data. We may share your information in the following situations:

• With Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processors, website hosting, scheduling platforms). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Vocal Harmony Centre, prevent or investigate possible wrongdoing in connection with our services, protect the personal safety of users of the service or the public, or protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

5. Data Security

The security of your data is paramount to us. We implement robust technical and organisational measures designed to protect your personal data from unauthorised access, disclosure, alteration, and destruction. This includes encryption, access controls, and secure storage solutions. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, typically for the duration of our relationship with you and for a reasonable period thereafter to comply with legal obligations (e.g., health record retention periods), resolve disputes, and enforce our agreements. Health-related data is retained in accordance with applicable healthcare regulations.

7. Your Data Protection Rights (GDPR)

Under GDPR, you have certain rights concerning your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure ('right to be forgotten'): You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the physical address provided below. We will respond to your request within one month.

8. Cookies and Tracking Technologies

Our online platform may use "cookies" and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

9. Links to Other Sites

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact us at: